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Ke Kino Policies
Please arrive 15 minutes prior to your scheduled appointment time. This will give you time to fill out our intake forms and have a short consultation with your practitioner. The intake forms provide us with the necessary information to provide you with the best service possible.
We will do our best to accommodate a late arrival. If you expect to arrive late for a scheduled appointment, please give as much notice as possible. If we don’t hear from you, the appointment will be cancelled 15 minutes after the scheduled appointment time.
Depending on subsequent appointments, we may be able to provide you with your full scheduled appointment time or a partial appointment time. If we are able to provide a partial appointment, you will be charged the full amount of the original scheduled appointment.
Please give us at least a 24-
No shows may be charged the full amount of the appointment. This is at the discretion of Ke Kino.
Gift certificates are available for purchase for services as well as our gift shop.
We do offer our services to minor children with parental consent and supervision.
Children under age 18 and younger will need to have written parental consent, and we ask the parent to stay in the treatment room with the child during the appointment.
It is best to leave your children at home during your appointment. If a child does come with you, they will need to stay in the treatment room with you during your appointment.
Please have your phone turned off or on silent upon entering the building.
Unfortunately, in accordance with state law, our Student Interns cannot accept gratuity. However, our Licensed Massage Therapists can accept gratuity. Gratuity is always appreciated, but never required!
At Ke Kino, we run several specials in support of our community. Please be advised that you may use one special at a time.
*There will be a $35 fee for returned checks.
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