Our Policies +
Frequently Asked Questions
When you call to book an appointment at our massage therapy school, we will do our best to book you with the therapist and session that will best fit your wants and needs. If you have specific questions better answered by one of our licensed therapists, our dedicated front desk staff will gladly work to schedule a phone call with them. Please do not hesitate to let us know if there is anything we can do to make this experience better for you.
Appointment reminders are sent 2 days prior to your appointment by text. These are automated messages that sync with our scheduling system and are not received by a human. Please reply only to confirm as instructed in the text, however, if you need to make changes to your appointment or communicate anything else, please do so by calling our front desk.
Pricing varies based on the experience level of the therapist.
Student pricing is $50 for a one hour session.
Our therapists levels run from generalist to master therapists, and pricing ranges from $100-$200 for a one hour session.
Please note that shorter and longer appointment times are available.
Please arrive 15 minutes prior to your scheduled appointment time. This will give you time to fill out our intake forms and have a short consultation with your therapist. The intake forms provide us with necessary information to deliver the best service possible. These forms are required by the State of Texas.
In the hours leading up to your appointment, it would be helpful to refrain from eating a heavy or large meal. If you need to eat beforehand, consider something light that has little potential for bloating or discomfort. Please arrive well hydrated, which will not only improve your experience, but will help to mitigate negative post-treatment effects.
In order to accommodate our other clients and staff, appointments will be officially canceled 15 minutes after the scheduled appointment time and charged according to our cancellation policy.
At our discretion, and with proper notice of your late arrival, we will do our best to accommodate your scheduled appointment. Depending on subsequent appointments, we may be able to provide you with a full or partial appointment time. If we are able to provide a partial appointment, you will be charged the full amount of the original scheduled appointment.
Please note that we require that you give us 24 hours notice if you need to cancel an appointment. If you miss, cancel or change your appointment with fewer than 24 hours notice, you will be charged for the full cost of your missed appointment. The missed appointment must be paid for in full before future or additional appointments can be scheduled.
We offer services to children with parental consent and/or supervision:
Children aged 17 and younger will need to have written parental consent, and a parent or legal guardian is REQUIRED to stay in the treatment room with the child during entirety of the appointment.
We ask that you please have your phone turned off or on silent upon entering the building. If you have to take a phone call, we would appreciate if you took the call outside or use a quiet voice as we are trying to provide a quiet and relaxing environment for everyone.
Many of our clients, students, and staff are extremely sensitive to fragrances and chemicals found in:
Perfumes/Colognes/Fragrances
Shampoos/Conditioners
Hand Sanitizers
Soaps
Scented Lotions
Hair Spray
Smoke
Laundry Detergent
Fabric Softeners
Deodorant
Please help us keep this office free of disruptive chemicals. If you enter the building wearing something with a heavy scent, we will likely ask you to reschedule for another time. Even if your therapist is not bothered, the scent will linger in the room, and potentially disrupt the experience of the remaining clients that day. We thank you for your cooperation regarding this issue.
Upon arrival, you'll be greeted by our friendly staff and asked to complete a brief intake form detailing your health history, areas of concern, and goals for the session. This information allows your therapist to tailor the massage to your specific needs. After a private consultation to discuss your preferences and any questions, you'll be shown to a tranquil room designed for comfort and serenity. You'll have privacy to undress to your comfort level and settle onto the massage table, where you'll be properly draped throughout the session to ensure your comfort and privacy.
During the massage, your therapist will employ techniques suited to your needs, whether it's relieving tension, addressing specific pain points, or promoting overall relaxation. Open communication is encouraged; feel free to provide feedback on pressure levels or any discomfort to enhance your experience. The environment is crafted to foster relaxation, often featuring soft lighting and soothing music. After the session, you'll have time to slowly get up and dress in privacy. Your therapist may offer recommendations for at-home care or suggest future sessions to support your wellness journey. At Ke Kino, our goal is to provide a nurturing experience that leaves you feeling rejuvenated and balanced.
Student Interns – in accordance with state law, our Student Interns cannot accept gratuity.
Licensed Massage Therapists can accept gratuity, and while gratuity is always appreciated, it is never required. Our intention is for you to receive the treatment you need as frequently as you need it, and if tipping every session would prevent that, we would encourage you to take care of yourself first.